Communicating in a Crisis

The Leader’s Communications Tool Kit Series (Module)

Are you ready to address a crisis? Unfortunately, at some stage of your leadership career you may need to deal with a crisis that has ramifications for your communications or stakeholder management. This module discusses how crisis communication thinking and planning is a crucial element of any leader’s role.

This module will provide leaders and organisations with the tools and understanding of how to plan for and manage a crisis well.

In this module, you’ll hear from esteemed leader Adjunct Professor Kylie Ward, FACN and CEO of the Australian College of Nursing as she talks with Felicity Zadro, Founder and Managing Director, ZADRO about being a leader and managing a crisis.

Learning outcomes include:

  1. What is a crisis and how a crisis can impact your brand and reputation?
  2. The 5 key steps to communicating in a crisis:
    • Identifying the risks
    • Control room planning 
    • Devising the plan
    • Testing the plan
    • Rolling out the plan 
  3. The importance of timing
  4. The work that will need to be done after the initial crisis is over

Cost: $79 + GST, when purchased as an individual module

Duration: Approximately 30 minutes

Communicating in a Crisis
Communicating in a Crisis